1. About Visiondesign

The company is based in Västerås, Sweden. The visiting address is Bysingsberg 5, 72592 Västerås.

If you wish to get in touch with us, send an email to order@visiondesign.se with your inquiry and your contact information and we will get back to you as soon as we can.

2. Order

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.

If there are any faults in the order confirmation, please contact us immediately via e-mail to order@visiondesign.se.

3. Delivery

Our standard delivery time is 2-7 days, apart from specially ordered products or products manufactured after placement of order. NOTE! Orders placed on weekends will be sent the following Monday.

Should delays in delivery occur (without notification of a longer delivery time), please contact us at our e-mail address: order@visiondesign.se

4. Prices

All prices in the store are stated in Euro and all prices include 25% VAT.

We reserve the right to change/adjust the prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information.

5. Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

5.1 When exercising your right of withdrawal:

You must announce your regret. The message must be sent to us (order@visiondesign.se). Include your name, address, e-mail address, order number and clearly state which products the return applies to in you e-mail.

You should return the products to us immediately and at the latest within the legal 14 days after the notice of withdrawal.

You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in its original packaging.

On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged.

5.2 The right of withdrawal does not apply to:

Products that have been sealed for health or hygiene reasons and where the seal (sealing) has been broken by you.

Products that have the character of sealed audio or video recording and where the seal has been broken by you.

A specially made product, which has been tailor-made especially for you or has a clear personal touch according to your wishes.

Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.

Products that can deteriorate rapidly, such as food.

Single issues of newspapers or magazines.

For more about the statutory right of withdrawal, click here: http://www.konsumentverket.se/for-foretag/konsumentratt-for-foretagare/om-kunden-angrar-sitt-kop/

6. Complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any errors and defects must always be reported to order@visiondesign.se where you enter your name, address, e-mail address, order number and a description of the error.

If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see www.arn.se.

7. Limitation of liability

We take no responsibility for indirect damages that may occur due to the product.

We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, a labor dispute, a fire, a war, a government decision, reduced or no delivery from a supplier.

Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

8. Product information

We reserve the right to make printing errors on our website as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.

9. Information about Cookies

According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookie can be used to follow a user’s browsing. Cookie is a small text file like the website you are visiting.

To see which cookies this page uses, see the end of this page.

10. Personal data

By shopping at VisionDesign, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.

VisionDesign is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.

The information below is a summary of how we in accordance with the Data Protection Ordinance: https://www.datainspektionen.se/dataskyddsreformen/dataskyddsforordningen/ (GDPR) store and process your data.

10.1 What is personal information?

A personal data is all information that can be directly or indirectly attributed to a natural person.

10.2 What information do we store?

To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed to complete the agreement with you.

Marketing, promotions and similar mailings take place with your consent.

10.4 What information is shared and for what purpose?

At present, no information is shared with 3rd parties.

10.4.1 Payment provider

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud.

The payment provider (payment services) we use is: Klarna.

10.4.2 Shipping company

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.

The shipping companies we work with are: Postnord and DHL

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.

We use MailChimp to send out newsletters.

10.5 The right of access

You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protection

Visiondesign is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How we protect your personal data

We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

11. Amendments to the General Terms and Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see www.arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

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